Technical Contact Center Product Owner Job at GAC Solutions, Jersey City, NJ

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  • GAC Solutions
  • Jersey City, NJ

Job Description

The Technical Product Owner leads Agile teams (Scrum/Kanban) focused on Contact Center Technology platforms such as AI Chat, IVR, Routing, and CTI. The role drives the development and execution of enterprise-wide initiatives to enhance customer experience and operational efficiency. Responsibilities include managing product roadmaps, collaborating with cross-functional teams, and ensuring alignment with strategic business goals

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