Job Description

Our client, a leading organization in the financial services industry, is seeking a Senior Contact Center Specialist to join their team. As a Senior Contact Center Specialist, you will be part of the Customer Support Department supporting the Contact Center team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric mindset, which will align successfully in the organization.

Pay Range:$22/hr on W2

What's the Job?

• Support a payment migration project by assisting customers through inbound and outbound communication
• Provide white glove customer service, ensuring a positive experience for clients
• Perform back-office maintenance and data mining to facilitate client data migration
• Research and verify information listed in online applications for data accuracy and cleanup
• Act as an escalation point for complex customer issues, offering expert advice and solutions

What's Needed?

• Strong Excel skills and basic understanding of data analytics
• Experience with customer service platforms and online banking portals, such as Access Optima
• Excellent communication and de-escalation skills
• Ability to work onsite in East Providence, RI, from 8:30 am to 5:00 pm ET
• Training experience or familiarity with client training is desirable

What's in it for me?

• Opportunity to work on a meaningful project supporting a major payment migration
• Gain experience in a dynamic, customer-focused environment
• Collaborate with a dedicated team committed to delivering exceptional service
• Develop your skills in data management and customer support
• Potential for extension or conversion after the initial 6-month period

Upon completion of waiting period consultants are eligible for:

• Medical
• Dental Plan
• Vision Plan
• 401(k)
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Job Tags

Similar Jobs