What we do Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. Who we serve Through the health ecosystem, you’ll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well‑being revolution. Where you find innovators committed to sustainable progress, you’ll find Deloitte’s Life Sciences & Health Care practice. Our leaders work side‑by‑side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that foster innovation, harness new technologies, and formulate consumer‑driven strategies to engineer a digitally enabled, equitable future of health – starting today. Work you’ll do As an Industry Solutions Senior Consultant specializing in Life Sciences Patient Services, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross‑functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions. Key responsibilities include: Advise clients and Deloitte professionals (Product Owners, Designers, Developers, Architects) through the implementation of patient services technology solutions, including patient CRM and patient data & analytics solutions. Advise clients and Deloitte professionals on the adoption of innovative technologies to improve patient experience and operational efficiency. Work with clients to provide product demos and help identify and design high‑value digital health applications supporting key patient services and healthcare use cases, including defining personas, user journeys, and features. Prepare deliverables and provide leadership support to present findings and recommendations to clients and/or firm leadership. Establish relationships with key client end users to drive further adoption of the application throughout and at all levels of their organization. Required Qualifications Bachelor’s degree in Computer Science, Healthcare Administration, Life Sciences or related field. 4 years of experience in Life Sciences Patient Services Consulting.
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