Overview We are looking for a skilled and motivated Salesforce Administrator with 3+ years of hands-on experience to support and enhance our Salesforce environment. This role combines user support, system administration, and deployment responsibilities. The ideal candidate will be a problem-solver with a strong understanding of Salesforce architecture, deployment best practices, and a passion for optimizing user experience and system performance. Base pay range $99,500.00/yr - $116,000.00/yr Compensation The position is non-exempt. The salary will be between $99,500.00 and $116,000.00 per year with an opportunity to earn a discretionary annual bonus. The salary range is determined based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education. Qualifications 3+ years of experience as a Salesforce Administrator in a professional environment. Salesforce Administrator Certification (ADM-201) required; Advanced Admin or other certifications (e.g., Platform App Builder) are a plus. Proven experience with Salesforce deployment tools and release management processes. Strong understanding of Salesforce security model, automation tools, and reporting capabilities. Excellent troubleshooting, analytical, and communication skills. Ability to manage multiple priorities and work independently in a fast-paced environment. Preferred Skills Experience with Salesforce DevOps tools (Gearset, Copado, AutoRABIT). Familiarity with Apex, SOQL, and Lightning Web Components is a plus. Experience with managed packages (Box, Conga, etc.). Experience with integration tools (e.g., MuleSoft, Zapier, Workato) or middleware platforms. Knowledge of Agile methodologies and tools like Jira or Azure DevOps. Knowledge of ITSM and support ticketing systems (e.g., Jira, ServiceNow). Experience in a regulated or enterprise environment. Key Responsibilities Provide Tier 1 and Tier 2 support for Salesforce users, resolving issues related to access, data, and functionality. Manage user setup, roles, profiles, permission sets, and license assignments. Create and maintain custom objects, fields, page layouts, record types, validation rules, and automation (Flows, Process Builder). Develop and maintain reports and dashboards to support business operations and decision-making. Conduct regular system audits and data quality checks to ensure integrity and compliance. Deliver user training, documentation, and onboarding for new users and features. Deployment & Release Management Manage configuration changes and deployments across multiple Salesforce environments (sandbox, UAT, production). Use tools such as Change Sets, Salesforce CLI, or DevOps platforms (Gearset, Copado) to manage and automate deployments. Collaborate with developers, QA, and business analysts to coordinate release schedules and ensure successful rollouts. Maintain version control and documentation of all changes and deployments. Monitor post-deployment performance and troubleshoot any issues that arise. Process Improvement & Collaboration Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions. Identify opportunities to streamline processes and improve system usability. Participate in cross-functional projects and initiatives involving Salesforce integrations or enhancements. Stay current with Salesforce releases, features, and best practices, and recommend improvements accordingly. Key Performance Indicators Reduce the average ticket response time Reduce the ticket backlog Reduce ticket resolution time Working Hours Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs. Travel 0%-5% Occasional travel to branch offices or seminars may be required. Physical Demands Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person Body motor skills sufficient to enable incumbent to move from one office location to another Seniority level Associate Employment type Full-time Job function Information Technology #J-18808-Ljbffr Mitsubishi HC Capital America, Inc.
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