Job Description

Customer Service Representative (Health/Medical) Hybrid (MD)

As a Customer Service Representative, you will be an essential part of our customer support team, focusing on delivering exceptional service and support to our customers. You will handle various administrative and operational tasks, providing valuable assistance to ensure smooth customer interactions. This entry-level role is perfect for those eager to start and grow in the customer service industry. Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Work Arrangement: Hybrid | Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for MD (potential IN office). You will report to the Manager, Customer Service Operations - Health | UTD - Function, and work under the leadership of the Director, Customer Service - Health | CDI - Function. This role is a part of Health UpToDate, Inc | Wolters Kluwer.

Required Job Qualifications (Min. 2yr+ experience)

• E-commerce background
• Live chat
• CRM | Salesforce
• Customer Orientation: Strong focus on satisfying customer needs.
• Problem Solving: Basic skills in identifying and resolving issues.

Preferred Job Qualifications (Min. 2yr+ experience)

• Communication: Clear and effective verbal and written communication skills.
• Attention to Detail: Accuracy in documenting customer interactions.
• Time Management: Ability to handle multiple tasks and prioritize effectively.
• Product Knowledge: Fundamental understanding of the company's products/services.
• Technical Literacy: Basic computer and software proficiency.
• Team Collaboration: Ability to work well with others in a team environment.
• Health/Medical Background

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Document customer interactions and maintain accurate records.
• Assist customers with basic troubleshooting and problem resolution.
• Process customer orders and applications.
• Handle billing, maintenance, and account termination requests.
• Update customer information in the database.
• Provide product and service information to customers.
• Escalate issues to higher-level support when necessary.
• Follow company policies and procedures in all customer interactions.
• Participate in training sessions and team meetings.

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available.

Company Overview: Wolters Kluwer is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84

Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $39,050 - $53,350

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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